Small Business Websites – What to Include on an “About” Page

It’s important for every small business to give careful thought as to what it puts on its About page. After the Home page it’s often the page that site visitors will go to next, and is one which can strongly influence the decision about whether or not to do business with you.

In other words it’s about credibility and trust. A visitor to your site will typically go to your About page to find out if you’re a business of substance. People only buy from businesses that they trust.

Think of your About page as a window into your business. It’s your opportunity to outline what your business does, how long it’s been trading and where it’s located. Site visitors will also expect to find information there about the size of the business (particularly the number of employees) and gain some insights about the people who run it.

Having said all this you need to remember that in today’s world, where skim-reading has become the norm, you don’t have too much time to get your key messages across. For this reason the content of your About page needs to be succinct. Few people will trawl through endless paragraphs about the history of your business, so keep the content short and snappy.

Another way to consider the value of an About page is to think of it as an extension of the Home page. The two pages should complement each other. It’s OK to have some overlap between the Home page content and the About page content but try to avoid too much repetition.

From an SEO perspective the About page should also include additional keywords which weren’t included in the Home page. Having a good About page means that you don’t have to cram your Home page with keywords – this can make the content seem contrived, as well as uninteresting to read.

Here are 6 key things an About page should communicate to the reader:

1. What the business does and who it does it for
2. How long the business has been operating and (one or two) key company milestones
3. Where the business is located, including any branches (adding photos of the business premises can be useful)
4. How many people work in the business and who the key decision-makers are (photos & short bios of key personnel are good, as are short video introductions)
5. What it is that differentiates the business from its competitors
6. What the core values of the business are. Inclusion of the company’s mission statement can be helpful.

Steve Shaw